Contact
There is one way to reach BigBadBonus.com: email partnerships@bigbadbonus.com. The site has no contact form and no phone line, and the same address takes every kind of message described below. Putting the topic in the subject line, such as "Correction" or "Privacy request", helps us read it in the right context.
Corrections to an offer or a term
If a bonus has changed, a term on a card is wrong or a casino has stopped taking players from your country, tell us. Name the casino, give the address of the page where you saw the problem, and say which figure is off: the wagering, the minimum deposit, the maximum bet, the expiry or anything else on the card. A link to the casino's own terms page showing the current wording is the most useful thing you can add.
We check what you send against the casino's published terms and correct the record. Each offer is stored once, and every card, table and chart on the site is built from that one record, so a single correction reaches every page that shows the offer at the next build. The offer then carries the new date on which its terms were read.
If you run a casino we list
Operators can use the same address to report a changed offer, a new licence number or a terms page that has moved. Send the link to the published terms rather than a summary, because a card only ever shows what the casino's own pages say. Scores are not negotiated by email: the bonus part comes from the published wagering by a fixed formula, set out on how we rate, and a change of terms moves it only through that formula.
Partnerships
Casinos and affiliate programmes that want to work with us can write to the same address. Some casinos pay us a commission when a player joins through our links, and the affiliate disclosure explains how that works. A deal never changes a score, the terms we show or the rules a list is ranked by, and a casino without one can rank above a casino that has one.
Accessibility problems
If part of a page is hard to read, a table will not scroll, a button cannot be reached with the keyboard, or something fails with your screen reader or zoom setting, please tell us. The page address, what you were trying to do, and the device, browser and any assistive technology you use are enough for us to start looking for the cause.
Privacy requests
To ask what we hold about you, or to have it deleted, write to the same address. The site has no accounts or profiles, so the only personal data we hold directly is an email you send us, which we keep in order to answer it. Analytics data, if you accepted the cookie banner, sits with Google; the privacy policy explains what it covers and how to change your choice.
What we cannot do
We are a comparison site, not a casino, and we have no access to casino accounts. We cannot unlock an account, chase a withdrawal, reverse a deposit, lift a verification check or take up a dispute on a player's behalf. If you have a problem with a casino, start with its own support and complaints process. If that does not settle it, the regulator that licensed the casino is the next step: the licence is named on each casino's fact sheet, and our guide to casino licences describes the complaint and dispute routes of the main regulators.
If gambling is causing you harm, the responsible gambling page lists free, confidential helplines for every country we cover.
What not to send
Never send us passwords, casino login details, card or bank numbers, or identity documents. Nothing above needs them, and an email is not a safe place for them.